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FAQs

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What is sterling silver?

Pure 100% silver looks bright and white and is extremely soft. To enhance its beauty and durability fine silver jewelry is made of sterling silver.
This is composed of 92.5% silver and 7.5% copper alloy.

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Are your products made of sterling silver?

We guarantee that all our goods are 925 Sterling Silver inside and out. We have been in the jewelry business for more than 25 years. We have very high quality standards and manufacture with only the best quality silver. Many other online retailers of jewelry say their products are silver but they are only referring to the color of the product and try to hide this fact.

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Why does silver tarnish?

Over a period of time silver jewelry starts to show changes in color and turns a yellowish tint or deep yellow and even black.
This is the tarnishing of silver and is a natural process. This is caused by the silver coming in contact with the sulfur in the air.

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Does your silver contain any nickel?

All our silver is guaranteed to be free of nickel so this will greatly reduce the chance of any allergic reaction to the jewelry.

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What is platinum bonding?

All our silver jewelry is platinum bonded using rhodium. Rhodium is a precious metal and a member of the platinum family. We plate our sterling silver jewelry with rhodium to give each piece a very expensive white reflective look that is nearly identical to white gold jewelry. This plating also helps the silver pieces resist scratching and it protects the pieces from natural tarnishing.

It is important to be aware that this platinum bonding does not last forever. The bonding can wear away depending on how frequently the silver piece comes in contact with your skin or other elements.

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How do I care for my platinum bonded sterling silver jewelry?

Clean your platinum bonded silver jewelry with a 100% cotton cloth or a very soft bristle brush. Never use any chemicals on your platinum bonded silver items and don't use polishing cloths that are intended for use on uncoated silver or for gold jewelry. Also, don't place your platinum bonded silver jewelry in an ultrasonic cleaner and never use abrasives or silver dips of any kind or any ammonia based product.

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Where are your products shipped from?

Most of our items are shipped from our international head office in downtown Toronto, Canada.
Note: Our office is not open to the public.

I live in Asia where our designing and manufacturing facility is located. Therefore some of our items will be shipped from there.
If an item is shipped from Asia it will say that in the product's description, otherwise, it will be sent from Toronto, Canada.

Note: For your convenience all returns can be sent to our Canadian office in Toronto, Canada.

Contact us if you have any questions.

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Will I have to pay any duties and taxes on top of my order?

Within Canada you will only have to pay the GST or HST according to the province you reside in.

For international orders (outside of Canada) you will be liable for all import duties and customs fees. These will be due at the point of, or after delivery. We do not charge taxes on international orders.

Please be aware that Steven G Designs Ltd. does not have any control for any duties and custom fees levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.  
Since these fees are not computed nor applied to your order, please contact your local customs office to find out more information if you are unsure of the charges.


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Are my personal details safe?

Yes. We use a secure server and all administration pages use SSL (Secure Sockets Layer) technology. This prevents any third parties to view your personal information. And we do not in any way give, sell or rent out any of your personal information.

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How can I contact you?

If you have any other questions or concerns please email us at hello@stevengdesigns.com. We are always happy to hear from our customers!